01
Disconnected PMS and RMS
Rate decisions made in the RMS arrive in the PMS hours late or with overrides, eroding the value of dynamic pricing.
Hospitality systems integration · est. 2018
Hotels run on data.
We make it move.
An independent consultancy for hotel operators and hospitality consulting firms. We connect PMS, RMS, CRM and BI so revenue, operations and finance work from the same numbers — and stop rebuilding them by hand every morning.
Avg. engagement · 8 weeks to first cut-over
What we connect
PMS · RMS
CRM · Channel
→ BI
Opera CloudMewsIDeaSSalesforceSiteMinderPower BISnowflakeRevinateDuettoTableauOpera CloudMewsIDeaSSalesforceSiteMinderPower BISnowflakeRevinateDuettoTableauOpera CloudMewsIDeaSSalesforceSiteMinderPower BISnowflakeRevinateDuettoTableau
The problem
Six frictions, repeated daily.
Most properties don't have a technology problem in the abstract. They have a handful of concrete, recurring frictions that drain operational time and erode trust in the numbers.
02
CRM that never matches the PMS
Guest profiles, stay history and consent flags drift between systems, breaking segmentation and campaigns.
03
Manual nightly reporting
Revenue, F&B and ops teams rebuild the same Excel files every morning from exports that should be a single feed.
04
Dashboards no one trusts
Three definitions of RevPAR, two of occupancy, none reconciled. Leadership stops opening the dashboard.
05
OTA and channel reconciliation
Bookings, commissions and cancellations from the channel manager don't tie out to the PMS or the GL.
06
Onboarding takes months
Each new property opening repeats the same integration work from scratch because nothing is templated.
Services
Four engagements.
Each with defined deliverables.
Engagements run sequentially or stand-alone. Every deliverable is yours to keep.
01Engagement
Systems audit
A structured review of your PMS, RMS, CRM, channel manager and BI stack — and where manual work has filled the gaps.
- System & data-flow map
- Inventory of manual workflows
- Prioritised integration roadmap
02Engagement
Integration design & build
Specification and implementation of the integrations themselves: APIs, middleware, scheduled syncs, error handling, reconciliation logic.
- Integration architecture
- API / middleware build
- Monitoring & alerting
03Engagement
Reporting & BI consolidation
A single reconciled reporting layer feeding Power BI, Tableau or Looker — replacing recurring Excel work and aligning definitions across teams.
- Canonical data model
- Automated daily reports
- Executive dashboards
04Engagement
Ongoing support
Retained capacity to monitor integrations, extend them as the stack evolves, and act as the technical counterpart to your operators and vendors.
- SLA-based monitoring
- Vendor coordination
- Continuous improvement
Approach
A linear,
documented sequence.
Every engagement follows the same five steps. Each one produces a written deliverable — regardless of whether you continue to the next.
- 01
Map the current state
Document every system, integration, export and recurring manual task.
- 02
Identify the friction
Quantify where manual work and data gaps cost the most operational time.
- 03
Design the integrations
Specify APIs, sync cadences, ownership and reconciliation rules before code is written.
- 04
Build and reconcile
Implement against test data, reconcile against source systems, cut over with confidence.
- 05
Operate and extend
Monitor, maintain and extend as the property portfolio and tech stack evolve.
Compatible systems
Systems we routinely integrate.
Opera CloudMewsApaleoCloudbedsProtelIDeaSDuettoAtomizePaceSalesforceHubSpotRevinateSiteMinderD-EDGEPower BITableauLookerSnowflakeBigQuery
Not exhaustive. If your stack isn't here, the audit step covers it.
The practice
An independent two-person practice.
We are Silvio & Valeria — an independent consultancy working with hotel operators and hospitality consulting firms across Europe. Backgrounds in hotel operations, revenue management and systems engineering, applied to the unglamorous middle layer of the stack.
We work directly with general managers, revenue managers, IT leads and your existing vendors. We don't resell software, take referral fees from PMS or RMS providers, or push a proprietary platform. The deliverable is your systems, working together.
Silvio
Systems & integration
Twelve years building integrations between PMS, RMS and BI stacks. Designs the architecture, writes the specs, owns the cut-over.
Valeria
Operations & revenue
Former revenue manager and operations lead. Translates between hotel teams and engineering — and keeps the work tied to operational outcomes.
Independent
No vendor commissions or referral fees.
Operational
Built on years inside hotel operations, not just IT.
Documented
Every integration is specified and handed over in writing.
Retainable
Engagements continue only as long as they're useful.
Book a call
Let's look at your stack together.
A 45-minute call to map your current reporting and system setup, identify the friction points, and evaluate where integration and automation would pay back.
Schedule via CalendlyOr write to hello@silvio-valeria.com